Railay Village Resort

Railay Village Resort

Accommodation and facilities:
It was our first time at the island!! What a stunning report. Awesome rooms, clean and great service. Will definitely recommend to anyone!!!

Reservation service:


Date: 16th May, 2012
Written by: Julie Dee Branquinho

Railay Village Resort

Accommodation and facilities:
Very nice resort and staff. had a great time.

Reservation service:


Date: 1st May, 2012
Written by: Sagi Agur

Railay Village Resort

Accommodation and facilities:
Rooms are nice but our bathroom was rather tired looking and shower in particular was rather grotty with mould etc Food at the hotel was also very ordinary

Reservation service:


Date: 26th March, 2012
Written by: Simon Menzies

Railay Village Resort

Accommodation and facilities:
We stayed in this beautiful resort for 5 days. And it was one of the best holidays we ever had. After reading millions of comments about other resorts in Krabi, we decided to stick with Railay Village. As soon as we arrived to Railay beach, we we greeted by this amazing view. It's like a piece of paradise! Check in was quick and lady was very polite. Bell boy helped with our suitcases and than explained everything about our room. We stayed at the rooms situated next to second pool and we stayed on first floor. And I think it's better than ground floor, because otherwise everyone can see your room. We even had a lovely balcony overlooking the pool. We spent there almost every evening, having a drink before we went for dinner. The only minus was next door neighbours! I understood, that all rooms have connected doors. And it's just a one tinny door separates you from your neighbours. So you can hear every single conversation they are having and I assumed they experienced the same. We didn't complain, since we didn't spend much time in our room. Don't expect a lot from breakfast. I ve red the comment, that you have to go for breakfast early, because the good stuff finishes quick and they don't replenishe that option anymore. Se first morning we went very early and all they had was steamed rice, soup, steamed vegetables, hot dogs an French toast. You can request and omlet, but I wasn't happy with it either. Juices are all synthetic, it felt like its a fruity powder mixed with water. The only thing I liked was fresh fruits and coffee. So after this experience we decided not to bother to wake up early and went there just before they closed and they had exactly the same. We ha food ones in restaurant and it was ok. Most of the time we went to East side of island (only 10 min walk) and they have plenty of restaurants. Our favourite was Last Bar restaurant! They have amazing fish choice and plenty of delitous cocktails! We used spa ones and that was on our last night. And I wish we could come there from the first day! Massage was sensational! Lady was very good and it's wasn't expensive either. It was sad to leave this beautiful resort with amazing tropical garden! We definitely coming back! P.s. one day we took a trip to James Bond island and monkey temple and cayaking. Don't bother. You will see the same views as you have on Railay beach and all day it's tiring and plus they are laying about 40 min transfer. It's actually 2 h in uncomfortable bus. Seriously, don't bother. Maybe Hong Islands, but I m sure it will look the same.

Reservation service:
Booking of this trip was nothing, but pleasure! They always were very quick with responding to us. We booked a transfer from airport to resort and the same on the way back. It was very quick and efficient! A bit overpriced, but definitely worth it! They great us at the airport with an envelope with some info about Krabi and phone numbers to contact agency. They were great!

Date: 23rd March, 2012
Written by: Julian Sarmientoupegui

Railay Village Resort

Accommodation and facilities:
We had a room on the 2nd floor. Huge room, lots of space and calm environment. Pool area and garden are neat and well taken care of. Phranang Beach is 10 minutes away by foot. Hotel Restaurant on Railay Beach West serves delicious meals. Breakfast (choice and food itself) is average. Other than that we'll always come back.

Reservation service:


Date: 29th February, 2012
Written by: Andreas

Railay Village Resort

Accommodation and facilities:
This was basically a 3 star hotel, with the potential of being a good 4 star hotel. The rooms were big and nice, but run-down and general maintenance was lacking. The breakfast buffet was slightly below average and with a restaurant staff that was lacking propper trainig, however, sweet and smiling. The decor of the breakfast buffest was lacking and table cloths were dirty. The hotel personelle were in general okay, but only if the hotel was a 3 star one. The reception was lacking english skills and were generally not very helpful. On the upside, the one pool was surrounded by beautiful flowers and had a great atmosphere and the hotel is located on the beach.

Reservation service:
The service with SiameServices was pleasant. The only concern could be that it was not possible to change the reservation within 7 days of arrival without a substantial cost.

Date: 15th February, 2012
Written by: Elise Atzen

Railay Village Resort

Accommodation and facilities:
Great location (right off the beach) but far enough back that the sound of the boats is not heard. Cute rooms, nice balconies, amazing pools (although the bigger one was often cloudy - perhaps too many chemicals?) and good food. Be prepared for no alcohol served as it's a Muslim establishment - but you can buy it just next door and bring it in to the restaurant.

Reservation service:
Very professional, efficient, and timely.

Date: 31st January, 2012
Written by: Traveller

Railay Village Resort

Accommodation and facilities:
very beautiful Hotel. I was booking the jacuzzi suite and was happy. Generaly: the Railay Beach was nt the great location which i suspected but the hotel itself is perfect.

Reservation service:
Perfect Booking service via Internet.

Date: 15th January, 2012
Written by: Heiko Arold

Railay Village Resort

Accommodation and facilities:
We are very satisfied with our stay at Railay Village Resort. Everything worked out perfect

Reservation service:


Date: 8th January, 2012
Written by: Anders Bevegard

Railay Village Resort

Accommodation and facilities:
Excellent stay. Very nice, clean and spacious room in the 2-storey buildings around the pool. Friendly and helpfull staff (changed the ground floor room initially given to us to a 2nd floor room upon our request with no hassle). Good beachfront restaurant. Great location right on the beach of Railey West. Disagree with the numerous negative comments about Railey Beach and this resort that are on various travel sites. We were perfectly happy with everything.

Reservation service:
smooth booking

Date: 22nd December, 2011
Written by: Andreas Hartung

Railay Village Resort

Accommodation and facilities:
This hotel is pretty good. Outstanding room space designed and its location is closed to railay west beach.

Reservation service:
book serive is excellent

Date: 31st October, 2011
Written by: Qu Bo

Railay Village Resort

Accommodation and facilities:
What a week!!!! Fantastic, magic location, better than good facilities & really friendly, happy staff. Thoroughly recommended!!!!!

Reservation service:
Really easy to use, efficient & effective

Date: 23rd August, 2011
Written by: Michael John O'donnell

Railay Village Resort

Accommodation and facilities:
the transfer by boat from krabi to hotel was very long, we had to wait more than 30 mins. not good. especially with the rain coming. driver of the bus did not manage this proprely.

Reservation service:


Date: 17th August, 2011
Written by: Olivier Gaiemet

Railay Village Resort

Accommodation and facilities:
Nice location on the beach of West Railay. The restaurant, where you also take the breakfast, is close to the beach. The rooms with balcony on the swimming pool are very nice. The swimming pool is very nice with lots of flowers around. The spa provides very good quality massages. The restaurant is not expensive and very good (the best of West Railay accoring to us). The hotel does not have extra bed for third person. It only provides mattress on the floor.

Reservation service:


Date: 24th March, 2011
Written by: Olivier Colson

Railay Village Resort

Accommodation and facilities:
The most spectacular hotel, with superb staff and clean rooms with comfortable beds, great A/C. Would love to return, one of our best vacations

Reservation service:
excellent, easy to use

Date: 2nd September, 2010
Written by: Judith Mackenzie

Railay Village Resort

Accommodation and facilities:
Fantastic stay! We stayed in the spa villa which was at the front of the resort and was very luxurious. The staff were very helpful and courteous. Room service food was exceptional! The spa services were a bit expensive though compared to the massages prices in Railay.

Reservation service:
Quick response and very cheap rates. Could be improved though if you had an instant confirmation feature on the website.

Date: 25th May, 2010
Written by: Stephen

Railay Village Resort

Accommodation and facilities:
Railay Village Resort on the west side is beautifully located close to the beach and the garden is marvellous. We had a spa villa with yacuzzi and a nice small, private garden. It is good value for money and the staff is also the best, at least compared to nearby resorts. There are no alcohol served within the facility but restaurants close by serve beer and spirits. We would not recommend Railay East, the beach is poor and it is more of a back-packer location.

Reservation service:
Brilliant

Date: 11th April, 2010
Written by: Bengt Linder

Railay Village Resort

Accommodation and facilities:
Hi We enjoyed the place very much, however on our first day we wanted to use the Jacuzzi, there was a problem with the Jacuzzi and we called the housekeeping to fix it. Since then we did not use or try to use the Jacuzzi. When we checked out we were asked to pay 3000 bath for fixing the Jacuzzi which we never used. (they claimed that the Jacuzzi handle was broken....we did not touch it as I SAID WE NEVER USED THE Jacuzzi) The manager was not in place and did not answer the phone. The lady that charged us was very unpleasant , she did not release us unless we pay the 3000 bath, we had no choice (we had a flight to catch) so I paid it (I felt like an hostage) I still plan to contact the manager and to get my money back, but this ruin our memory of the great time we had in this place. Thanks Rivka

Reservation service:
Great

Date: 10th April, 2010
Written by: Rivka Shenberg

Railay Village Resort

Accommodation and facilities:
Railay Village for us certainly looked like the best hotel on East Railay if you want to stay at a quality hotel with good rates. Location is great. We stayed in a Pool Villa and was very happy with that choice. The pool outside was big and beautiful and never crowded. Breakfast was very good - they make pancakes and omelettes on your order and there is plenty of fresh fruit, sandwiches, hot food, cereals etc. All hotel staff was very friendly. Only minus was that there were never any hot water at all in the room -but it was so hot during our stay that we didnt mind a cooling shower in the evening. Room was spacious, bathroom as well with both shower and a bathtub. Cleaning very good. East Railay is a very nice beach - west is cheaper in terms of food and drinks but it stinks quite a lot from the swamp - we named it stinky beach instead ;-) I would definitely stay at Railay Village next time.

Reservation service:
Worked flawless.

Date: 6th April, 2010
Written by: Anna

Railay Village Resort

Accommodation and facilities:
WOW WOW WOW!!! GORGEOUS!! EXCELLENT EXPERIENCE!! we had a very pleasent stay at railay village resort!!a beautifull villa with a amazing big jacuzzi bath which 2 people can easily fit into!! great breakfast!! 2 great pools!! when we needed assistance they helped us very friendly!! we had a really great time!!the location is perfect because you can easily it is on a great beach which is on the west side with a beautifull sunset!!the east beach is horrible!!but you can walk to the other side to pra nang beach which is alsa GREAT and ver beautifull!!

Reservation service:
VERY attentive and great sevice!! im Very impressed!! will always use them in the future!!

Date: 4th April, 2010
Written by: Rachel Janse Van Vuuren

Railay Village Resort

Accommodation and facilities:
Pool villa - nice room note that some villas are located on second floor and with kids easiar to be on first floor. The food on this resort is ok but the resturant not so popular. The garden, pool and the room well make up for this. DVD to borrow. Easy to walk both to east and west Railay

Reservation service:
No problems here

Date: 1st April, 2010
Written by: Mattias Nilsson

Railay Village Resort

Accommodation and facilities:
Railay beach was not what we expected to be. Also Railay village we thought was so so. Room was okay, but the resort lies right across the boat taxis, so beach so so, and cannot go in the sea there. Go to Phangang beach, that was great, if you are there early. Later lots of tourists. Railay west is much better than east, which is mangrove, and mud. No alcohol served in the hotel..food also so so. Much better other places on Railay We recommend go to Ao Nang and book a tour to Railay if you like it.

Reservation service:
perfect

Date: 28th March, 2010
Written by: H.g. De Haan

Railay Village Resort

Accommodation and facilities:
Stayed in a pool Villa for 4 nights, it is beautiful and offers loads of space; unfortunately there is too little attention on detail that could be expected for this price (you will get far better value-for-money in the rest of Thailand): lightbulbs that did not work, faucets that were broken and not fixed properly, marks on mirror - just a little careless. Rooms in the pool villa have incredibly thin walls (also due to the connecting door to the next apartment) so unless you constantly want to participate in your neighbours life I can only recommend staying in a spa villa that is not shared. Asked for a change of romms but staff was not really helpful.

Reservation service:
without any problems

Date: 24th March, 2010
Written by: Laura

Railay Village Resort

Accommodation and facilities:
Beautiful resort on West Railay, we stayed for 1 week and very much enjoyed it. The room is beautiful and clean, the restaurant serves good food. The west Railay beach is pretty, but we enjoyed our time also on Phranang beach ( about 15 min.walk) and also on Tongsai bay. Short lagoon trip was quite exciting, and the night at East Railay was a huge fun.

Reservation service:


Date: 22nd February, 2010
Written by: Makiko Shinohara

Railay Village Resort

Accommodation and facilities:
Very nice and really enjoyed. Next time we will spend even more days at railay village. One thing may be you can book transport cause to go on longtail with four luggages to carry was a tiring feat but at least it was really worth it

Reservation service:
good

Date: 16th February, 2010
Written by: Malcolm

Railay Village Resort

Accommodation and facilities:
This is a great resort. It is nicely set in the jungle and there an ambience of privacy. We stayed in the spa villa and it was perfect. The room is spacious and the facilities are great. Staff was very friendly and the restaurant was very good. The location is great. We will get back there.

Reservation service:
Perfect. Worked like clock work

Date: 3rd February, 2010
Written by: Amir Gal

Railay Village Resort

Accommodation and facilities:
the hotel is quite nice, the railay beach is nice. but masquito is really a nightmare. The next day no towel and supplies in the room, we have to ask for that.

Reservation service:
good

Date: 2nd February, 2010
Written by: Yu Jia

Railay Village Resort

Accommodation and facilities:
We arrived later than expected and the room was not ready. We were asked to wait to allow the cleaners to finish with it. The room (Spa villa) is spacious, but there is not a single place to put away the clothes (apart from where the safe is, which does not accomodate more than a few pairs of pants) therefore the suitcases ended up occupying most of the space available on the floor. Also unless one plans to have a jacuzzi bath every day, I don't think it is worth the extra money. Days were perfect given the location and the facilities, but nights were a total nightmere. Hoards of voracious mosquitoes in the room, no mosquito net on the bed, an AC system that could have frozen us to death for 5 minutes, while the next 5 would have left us sweltering (not too good for one's sinuses), not to speak of the noise, more suited to a jet engine. The bed only had a thick duvet on it (which seems rather inappropriate when the temperature outside is 30+...I can only guess that the AC, if kept on all night at 21 degrees (or below) would have taken care of the mosquitoes by making them unable to move; of the duvet by making it an essential item for not dying of pneumonia; and of the lack of storage space by the sheer necessity of wearing everything at night. We didn't sleep a wink each and every night! An experience not to be repeated. Pity for the swimming pool, great for children to chill out after a day by the sea, but next time it will have to be another resort.

Reservation service:
very efficient and ready to give alternatives when chosen option was not available. Unfortunately not all resorts in Krabi are served by SiameServices, so for a complete picture of what is available one needs to do further research.

Date: 1st January, 2010
Written by: Ottavia Mazzoni

Railay Village Resort

Accommodation and facilities:
Our second visit here and LOVED IT once again! The rooms were spacious, well appointed and impeccably clean. The bathrooms were large with seperate tub and shower. We had 2 rooms and they were adjoined, excellent for families. The 2 pools were definate highlights, especially with the kids. And the buffet breakfast was a hit with everyone.. good selection. Especially the made to order omelets. Fantastic resort!

Reservation service:
Easy and painless!

Date: 27th December, 2009
Written by: Terry Wayne Chamney

Railay Village Resort

Accommodation and facilities:
Fabulous hotel at a very reasonable price in a great location - you really can't ask for more. We were surprised by how very good the restaurant food was as well so ate there quite a few nights. I recommend strongly and will go back again.

Reservation service:
SiameServices booking service was very efficient and easy. I'll definitely use it again when going to Thailand.

Date: 29th October, 2009
Written by: Amanda A Duggan

Railay Village Resort

Accommodation and facilities:
Nice place, nice pool. Clean rooms and helpful staff. Breakfast and dinner is not ok! Best place on the beach!

Reservation service:
No problems, very easy!

Date: 16th July, 2009
Written by: Carsten Mogelvang

Railay Village Resort

Accommodation and facilities:
Railay Village is a really nice place! Simple! If you worried about the resort and pool not looking like it does in the pictures, don’t because everything is as nice as it looks on the website. We stayed in the pool access room and it was really nice, modern, clean and quite large. The pool really is amazing as we were there in early June, it was extremely quiet and very relaxing. Food in the restaurant is not great, but plenty of other places to eat. Staff were all very helpful and friendly. Would definitely recommend paying the extra and staying here!

Reservation service:
Excellent

Date: 8th June, 2009
Written by: Brucey

Railay Village Resort

Accommodation and facilities:
Overall we loved the Resort! The pool villa was clean and comfortable...we enjoyed being just next to the pool -- a nice break from the beach heat! I had read several comments/reviews that mentioned the staff being unhelpful and even rude. I find this a bit shocking, as the staff were very nice and helpful and even very friendly---but we were friendly to the staff. I think it is a matter of being nice and people are nice back (hmmm simple really)! As foreigners we need to remember that english is NOT their first language and have respect for the fact that they are speaking engligh to support us!! I did overhear a few conversations where the foreign guest did not treat the staff so nicely (rude actually) and of course the staff memeber was not friendly and definitely less helpful! people you are on vacation...take it easy and smile a little --that smile can go a long way!!

Reservation service:
I had no issues, very easy to use and received payment confirmation quickly.

Date: 12th May, 2009
Written by: Kris Houlton

Railay Village Resort

Accommodation and facilities:
Pleasantly surprised by the pool villas. So good I am not sure it's really worth it paying extra for a spa villa. Very baby friendly with a nice, big pool literally outside the door. The rooms were quite large and beautiful. Railay in general is quite expensive - I have been here many times and Railay Village definately count as the best value option. Railay Bay is more expensive, older, uglier and more squeezed together. Sand Sea is a lot older and only slightly cheaper. Railay Beach Club is nice too, but no pool or air-con.

Reservation service:
No problem, but an email exchange of about 15 emails necessary to get the transfer right. That could have been smoother.

Date: 22nd April, 2009
Written by: Sofia

Railay Village Resort

Accommodation and facilities:
The staff are very helpful but service at the restaurant can be a bit slow. The pool villa where we stayed is lovely. Very spacious, we like the lay out, the pond at the front with loungers add to the charm of the villa. We were not happy about is the sewer, it smells during heavy downpour and also the safe doesn't work at times.

Reservation service:
The booking is very easy but I think that they should just charge us for the deposit and that you should only pay for the remaining amount upon arrival.

Date: 20th April, 2009
Written by: Teresita Nicholson

Railay Village Resort

Accommodation and facilities:
Hotel is very nice on beutiful beach. We book Poolside room and we got on the first floor with in front of pool. Just open the door , my kid can swim all day. The pool is so nice and not too deep , that safe for children. The room is good and comfortable. Brakefast is good and lot of choice but too much of fly insect in that area. We also had dinner at here (no fly insect in evening) , the food was good and not too high price. Overall, this hotel is very nice , we plan to back again in low season time with lower price so that we can do longer stay.

Reservation service:
Very nice , very comfortable, low price , so easy. I have used this web for booking the hotel more than 10 times..

Date: 15th April, 2009
Written by: Jatuporn Porananond

Railay Village Resort

Accommodation and facilities:
Absolutely fabulous hotel, the photographs don't do the accommodation justice. Hotel staff are exceptional with their customer service and the location is stunning. We would love to return there sometime soon and would recommend it to anyone!

Reservation service:
Very thorough and professional

Date: 9th April, 2009
Written by: Jacqueline Thresher

Railay Village Resort

Accommodation and facilities:
Railay Village Hotel is a beautiful and charming resort nestled on one of the most picturesque beaches in Krabi. We stayed in a SPA VILLA for our 5 day 4 night trip. The Villa was spacious and gorgeous. Amenities include a jacuzzi tub set in a separate area, a huge walk in shower with rainfall head, mini-fridge, kettle, robe, daybed, house slippers, umbrellas, flip-flops and safe. The villa/house is set in a tropical landscape with a small veranda (with deck loungers) and small pound complete with tadpoles, frogs and lilies. There are two pools; one nearest the beach is small, and a larger one is located farthest from the beach near the Pool Villas. The grounds are pristine and serene. Great for honeymooners and families. NEGATIVES: No shampoo in bathroom on check-in which was minor but noticed. The coffee and tea service was not refilled everyday nor were the cups cleaned. General service at the restaurant and hotel was very poor. Not sure if it was a Southern Thai thing but I didn't get the sense that the staff cared or were ever in a particular hurry. The men's toilets near the restaurant were disgusting a clogged with feces. Railay Village is also a Muslim run and owned resort so there is NO ALCOHOL sold on the premises. Not a big deal, since you can go next door to the bar, restaurant of mini-mart to order alcoholic beverages. It would have been nice to have know that from the site but I don't think it would have affected our decision to stay. If you are planning on visiting Krabi, I would definitely recommend staying on Railay West since the beaches are so much nicer and cleaner than those on Railay East. Railay East has mangrove trees and the beaches and rocky and muddy, thereby making accommodations cheaper. I thought long and hard whether I would stay at the Railay Village again if I went back to Krabi and I probably would but would want to check out a few other properties in the area first.

Reservation service:
Good service and very easy as always. I would say I get the best deal from www.siameservices.com about 95% of the time.

Date: 8th April, 2009
Written by: Charles Nelson Balogh

Railay Village Resort

Accommodation and facilities:
When arriving, the front desk could be a bit more organized and the tour guides could be a bit more friendly. We arrived at noon and they told us we would have to wait until 3:00. The rooms we stayed in were great and very clean. However one of the highlights was supposed to be a juzzici tub off the bedroom. The water only trickled out the first day and after the staff tried to fix it, the second day was only cold water (the shower did work well with both hot and cold). The restaurant was great for breakfast every day and we found the most gorgeous beach on the east side along with watching rock climbing. A very unfortunate circumstance happened to my brother and sister in law who were staying in the bungalow next to us - their money (about equalivalent to $250 in Canadian money) was stolen from their safe (a little was taken from the different currencies they had). When my brother went to the manager, the manager apologized and mentioned this had happened to 4 other units. He asked if he could come back the next day which he did. The manager then asked if he would confront the staff. He didn't take him up on this offer! It did make the rest of our stay uncomfortable. Otherwise the location is great and a great point to venture forth to other islands.

Reservation service:
Excellent booking facility.

Date: 26th March, 2009
Written by: B/l Jijian

Railay Village Resort

Accommodation and facilities:
Very nice hotel. Stayed with my family in a pool villa. Highly recommended.

Reservation service:


Date: 25th March, 2009
Written by: Anders Olof Hillstrom

Railay Village Resort

Accommodation and facilities:
Fantastic, beautiful Hotel renewed two years ago. My husband and I had a POOL VILLA and we spent there one week.Great room with elegant furniture and huge modern toilette. Situated in front of the GORGEOUS swimming poolth( one of the two!!) and surrounded by a beautiful garden . Perfect room service fresh fruit available every day very good cleaning. The best restaurant in both RELAY EAST AND WEST, even if they do not serve alchoolics, you may buy some drinks outside, close to the hotel and have them while eating your dinner.Internet available close to the hotel.Very very kind and helpful staff.Very intense nightlife, live music and parties (especially on the east-side but you can easily reach in few minutes walk from west-side where the hotel is situated).Very good kayak and snorkeling service. You can rent a long tail boat or a speed boat to have a day trip around the near Isands of the NATIONAL PARK. Thank you to all the guys especially to SANG we still remember your smile your kindness and your warm THAI welcome. THE BEST HOTEL IN RELAY BEACH!! We surely come back again and again.

Reservation service:
PERFECT AS USUAL, thank you to the kind MS. KANUN for her help.

Date: 8th March, 2009
Written by: Stefania Deriu

Railay Village Resort

Accommodation and facilities:
The hotel is good and the restaurant is wonderful. we reserved a jacuzzi bath but it was broken for all our stay!!!We pay more to have jacuzzi but we can't use!!!

Reservation service:
ok.

Date: 4th March, 2009
Written by: Barbara

Railay Village Resort

Accommodation and facilities:
This was our second stay at Railay Village over two years´time. The place is still as charming, hotel still as comfortable and garden still as beautiful. If it were not for the tourist boom around. Railay beach is getting crowded!! Railay Village is probably the best hotel you can find on Railay. Breakfast is good and food in general much improved since Jan 2008! Room was comfortable, only A/C was too cold. Pool area is nice, but it was hard to find free sunbeds at times - quite normal as the hotel was fully booked. A great hotel on a nice location!

Reservation service:
great

Date: 24th February, 2009
Written by: Berggren

Railay Village Resort

Accommodation and facilities:
A very good hotel! Best hotel in Railey, I think. Good location, very nice rooms (we stayed in a pool villa), big swimmingpool and very good food. I would absolutely stay there again. We stayed 1 week at Sunrise Tropical and 1 week at Village. They were both great, but Village was the best :)

Reservation service:
Very good.

Date: 10th February, 2009
Written by: Anna Kristine Klepp

Railay Village Resort

Accommodation and facilities:
Very disappointing! We had a high season spa villa (overpriced) which, although it was a pleasant space, it was a bit rough round the edges . Finishes were poor and the jacuzzi and shower didn't work. It took 4 requests to put them right. In-room coffee supplies were just downright mean - one cup each day - and toiletries nothing special. Sewerage smell in the bathroom. Service is hit and miss. Breakfast is basic, with poor quality juices and the coffee/tea was undrinkable. Avoid their restaurant. Pool area nice as were the attractive gardens - much more preferable to the crowded beach. This is far from a 5* establishment - more like 3*. Railay Beach itself is much overhyped - far too busy, dirty, squalid and spoiled by the longtail boats - they re noisy, polluting and they occupy far too much space of the beach. The coral and water quality has suffered consequently. Food and service throughout Railay was the worst we ve had, and overpriced too. We tried to escape to other islands and beaches but they all suffer from the same problems. Go elsewhere if it's peace and sophistication you re after! You'll get much better value too.

Reservation service:
Reassuringly reliable. All arrangements went like clockwork.

Date: 10th February, 2009
Written by: Robert Marshall

Railay Village Resort

Accommodation and facilities:
Hotel was gorgeous! The rooms were spacious and well appointed. The bathroom was huge! Cleaning services were impeccable. Pool was always clean. The included breakfast buffet was excellent. The service was excellent and the staff always smiling and welcoming. Only downfall to the hotel was they charged very expensive to launder clothes. Better to take your clothes to get done very cheaply at the Sand Sea Resort next door. Other than that, was the best place we stayed in Thailand. Perfect!

Reservation service:
Super easy, no problems!

Date: 27th January, 2009
Written by: Terry Wayne Chamney

Railay Village Resort

Accommodation and facilities:
Really disappointed! Accommodation claimed to be 5* resort but is barely 4* (we stayed in a spa villa which was a nice design and was a reasonable space but was poorly finished with sloppy, rough detailing - sewerage smells in bathroom and things not working). Sadly, it was only 3* service from staff, who also had limited English e.g. we had to ask 4 times to get the jacuzzi working and then it wasn't working properly - we gave up! Breakfast (based on a voucher system - hardly 5*!) is very poor: tea/coffee undrinkable, nasty reconstituted juices, limited, unappetising food selection, unopenable packs of low quality butter & preserves, flies and ants, etc. Very pleasant, well-planted gardens, nice villa settings (not with sea views though, so don't be fooled) and two good pools. Railay itself as a place is over-rated and considerably hyped - the beaches are just far too busy (like a Spanish Costa), and off the beaches it's just plain dirty, unmaintained and malodorous. There's a lot of building on the (muddy) east beach so things will only get worse and no doubt they'll strip out the few remaining,struggling Mangroves. All the Railay beaches are dominated and spoiled by the loud (they sound like unsilenced farm tractors), polluting, long-tail boats which mean that the beach waters are cloudy and simple pleasures like snorkeling are compromised - not that there's any coral left to speak of anyway. Services to tourists are relatively expensive and of a generally poor take-it-or-leave-it standard. We had the worst Thai food of our considerable travels in Railay - it was consistently bad. Tip: Diamond Cave Rest t, east Railay, was about the best of a bad lot and the staff were more responsive and generally on the ball than elsewhere. Day trips to other locations are a relief from Railay but don't expect quiet, unspoilt beaches since everyone else and the dreaded long-tails will be there too! Perhaps Railay was idyllic and paradisical 10 years ago. It isn't now. We will definitely not be returning. The Railay Village Resort was very poor value and certainly not 5* as claimed. Spend your time and money elsewhere!

Reservation service:
Excellent as usual - easy, faultless and most reassuring. The transfers to/from Krabi we booked through them went like clockwork. We will continue to use SiameServices. Thank you.

Date: 13th January, 2009
Written by: Robert Marshall

Railay Village Resort

Accommodation and facilities:
Nice Rooms on the right side of Railay. Our room was right at the back overlooking the pool and apart from occasional bad sewage smells was very nice. I think Railay Bay in general is struggling with infrastructure for the amount of development. The restaurant was average - the bar/cafe/restaurant next door was better and cheaper, with a great ambience. For the money (we stayed in Peak Season) i may have hoped for more but we enjoyed our stay !

Reservation service:
Easy and efficient !

Date: 13th January, 2009
Written by: Richard Bains

Railay Village Resort

Accommodation and facilities:
excellent hotel! rooms are very large and can easily host a family of 2 adults and 3 children (ours were at the age of 7, 5 and 1). location is super - no roads, no cars, kids can be left free all over the place. the only disadvantage I can point out is the huge amount of moskitos al over the rooms

Reservation service:
excellent! easy, simply and well performed

Date: 5th January, 2009
Written by: Gil Meyran

Railay Village Resort

Accommodation and facilities:
THE RESORT IS BEAUTIFUL. BUT I FEEL THE HOTEL IS HIGHLY MISREPRESENTED. IN THE SPA VILLAS WE WERE PROMISED A SEA VIEW, IT TURNS OUT THAT NO ROOM IN THE RESORT HAS A SEA VIEW, ONLY GARDEN.THE RESORT SUPPOSEDLY HAS A SPA WITH A GYM, WE SAW NONE.*** the private verandah or a small sala offer a spectacular view of the sea and a beautifully landscaped garden and pond.THIS IS QUOTE FROM THE INTERNET SITE OF THE RESORT.

Reservation service:


Date: 2nd January, 2009
Written by: Legziel

Railay Village Resort

Accommodation and facilities:
We have spent some pleasant days in the railay village ressort and really got what we were hoping for - a very comfortable and clean accomodation that provided us with a unique holiday feeling (we opted for a spa villa), good weather (we spent the last october days in krabi), delicious food and a nice beach that was not overcrowed at that time. all in all I can recommend to everybody to give it a try. we are planning to come back very soon. a beach

Reservation service:
booking via the sawasdee site was easy and convenient, and provided better rates than via the spa internet site. I compared a number of providers and sawasdee offered the best value for money.

Date: 5th November, 2008
Written by: Marco Wagner

Railay Village Resort

Accommodation and facilities:
Just spent a week at this resort for our wedding, with our family from both sides of the world. Had an amazing time. Rooms were magical, pool is amazing, and the restaurant served excellent food extremely cheaply. Staff were always friendly and charming. We had our wedding meal in the restaurant and they did us a beautifully decorated table. Very child friendly - we were there with two 18-month olds and they had the time of their life too. Railay beach itself is absolutely gorgeous and a great location for exploring surrounding islands. Highly recommended.

Reservation service:
Booking and paying was very straightforward, we made several changes and everything was handled quickly and efficiently.

Date: 5th November, 2008
Written by: Lucie Harris

Railay Village Resort

Accommodation and facilities:
We stayed at the Railay Village hotel for 3 nights and were so glad we chose this hotel. We had a chance to look at others when walking around and found this one to be a very good lucky pick. The rooms are extra large and spacious and coplete with all the ameneties you need. We were most impressed with the presentation of the room on arrival complete with rose petals on the bed (and water filled bath). The bathroom towels where even twisted and scrunched up to form the shape of 2 geese kissing so that in itself was worth taking a photo of. The hotel pool was very inviting and the hotels gardens where most impressive with plants that looked like that wouldnt want to be anywhere else. Hotel staff very friendly and the hotel itself is loacated on one of the better beaches in Railay so with all this in mind....its a definate thumbs up for me. IF i ever return to this part of Thialand.......I'll e staying here for sure.

Reservation service:
Very Quick

Date: 31st August, 2008
Written by: Michael De Silva

Railay Village Resort

Accommodation and facilities:
Great location & beach. Need to advise travellers to dress appropriately as the transfer to the hotel by longtail boat will get them wet.

Reservation service:
Excellent

Date: 28th August, 2008
Written by: Tung Swee Tong

Railay Village Resort

Accommodation and facilities:
Very nice and clean room. Good control system for power/light/tv ect. Nice swimming pools, also shops, Internet service, nice spa. Breakfast and dinner very nice. Both food and service good. Friendly and service minded personel. Would like to come back and can recommend this hotel to everybody.

Reservation service:
Everything worked very well.

Date: 1st July, 2008
Written by: Martin Olav Risvold

Railay Village Resort

Accommodation and facilities:
Lovly place ! One of the best places to stay in Railay. Clean and nice. The staff is very friendly and service minded. Located on the best beach side on the Island. My kids LOVED it. Free fruit evry day .. Always meet with a BIG SMILE ! We would recomand this place to evyone !

Reservation service:
No problem ! Easy to book.

Date: 24th June, 2008
Written by: Hilde Savannah Isabel Risvold

Railay Village Resort

Accommodation and facilities:
Stunning and well maintained grounds + rooms are very gorgeous,we stayed in downstairs pool villa.the pool near room was clean and not chlorinated..probably a saltwater pool.railay beach was beautiful, but many long tails anchored in front of resort, just walk down beach to left or right for swimming. Friendly + quiet, great experience. Food is ok,better at railey bay resort. We hired a longtail by ourselves for 4 island tour, boatman #17,his name was now ,not sure how to spell it,but he was nice and we liked having boat to ourselves.

Reservation service:
Sawasdee was cheaper + easier than booking through resort. Resort credit card machine works only part of the time,be prepared for railay village to tell you to pay in cash.

Date: 10th June, 2008
Written by: Debbie Vanstory

Railay Village Resort

Accommodation and facilities:
We had taken the bungalow with a small jacuzzi. The bungalow was just perfect and the restaurant was very simple but very very nice (we loved the seafood barbecue every evening). The staff was extremely friendly, especially with our 2 babies. I strongly recommend this hotel. Railay is a very nice place to stay 3 days.

Reservation service:
excellent

Date: 3rd June, 2008
Written by: Aymeric Basquin

Railay Village Resort

Accommodation and facilities:
This place was brilliant. Excellent service, super cool modern rooms with great views. Breakfast very nice - yummy banana pancakes. Restaurant ok, but plenty of choices at other resorts nearby. AMAZING place to stay - beautiful beaches all around. Would be back in a heartbeat!

Reservation service:
Efficient and reliable.

Date: 14th May, 2008
Written by: Cathryn P

Railay Village Resort

Accommodation and facilities:
Fantastic hotel. My husband and I feel it was the best hotel on the island apart from the exclusive resort that we couldn't afford and the average tourist cannot look in. We stayed in a downstairs apartment and a beautiful pool was at our feet. Rooms are very classy and roomy. Even a DVD player in case of rain. You can purchase these in the shop area which is really quaint and cool. East Railay is the swamp side with low budget accomodation and west railay is the beautiful beach side. Service at the hotel was good. We ate at all the resurants to see which we liked. All were good. We were there 5 nights and didn't get bored. Nice to get away from the busy tourist areas of Thailand. Clean and pretty.

Reservation service:
Excellent very easy .

Date: 12th May, 2008
Written by: Susanne Devetak

Railay Village Resort

Accommodation and facilities:
Lovely hotel with beautiful clean gardens. We stayed in a Pool Villa upstairs which was very clean and simply decorated. Hotel fronts onto the West beach which is much better than the East beach which is really mud flats and can be smelly. Would recommend staying at this hotel.

Reservation service:
All was ready when got to hotel.

Date: 3rd April, 2008
Written by: Susan Murray

Railay Village Resort

Accommodation and facilities:
A lovely hotel that I would recommend to anybody. Very relaxing resort, close by to some bigger towns/islands if you re looking for some excitement. The hotel itself was spectacular and we were more than happy with the reservation at such a bargain price - having stayed at some other 4* and 5 * resorts there wasn't any comparison. Slight communication issues as not all staff spoke the same level of English but there was always somebody to help out and nothing was missed. We stayed in the upstairs of a bungalow, which personally for us was better than the ground floor as you also benefit from afternoon sun on the balcony and no shade! perfect. Food and beverage of a high standard and reasonable prices although more expensive than the mainland. A very clean resort where everybody went out of their way to make our stay special. we are a young couple and would recommend this for other young couples, in fact ay couples! And familys or even single people looking to relax. Would definitely go back and use again.

Reservation service:
very efficient.

Date: 30th March, 2008
Written by: M And D

Railay Village Resort

Accommodation and facilities:
The Hotel was great! Our spa villa was the one next to the 1st swimming pool (and the closest to the beach also), the room was beautiful, the bed covered with flowers to welcome us (so romantic...) The restaurant was also nice, not the best food we ate there, but still good. The only little minus was that the water of our private jacuzzi was cold (!), but since we had the swimming pool for us all alone (as most of the clients were going the the other swimming pool of the resort), it was ok! In short, I would recommend this hotel for honeymooners like us or for any one who can afford it!

Reservation service:
Perfect!

Date: 9th March, 2008
Written by: Charlotte Ponson

Railay Village Resort

Accommodation and facilities:
The first time in Krabi and Railay beach. Absolutly the best place to stay in Krabi!!! The hotel was exellent. Clean and rooms were big. Good value for money. We had 2 small (4 and 2 years) kids and no problems at all. Kids loved the swimming pool. We´ll be back. And can recomend this hotel to every one.

Reservation service:
Worked very well.

Date: 8th February, 2008
Written by: Pia Janette Rautiainen

Railay Village Resort

Accommodation and facilities:
Railay is a piece of paradise,and so is this hotel. A great location, yet quiet. Clean and comfortable, furnished with taste. Bed was comfortable, even if a bit too hard. Storage space in the room was a bit too small, but rooms are big and spacy. Pool is of good size and enough sunbeds available. Wonderful gardens! Staff is friendly, but doesn´t speak much engish. Two things that were not that good: breakfast was very, very basic and we even got some bread with mould in it! On departure, the hotel insisted that we pay for items from the minibar we hadn´t consumed!! Apart from that, we enjoyed our stay and will definitely come back here.

Reservation service:
Great -from booking to service!

Date: 28th January, 2008
Written by: D Berg

Railay Village Resort

Accommodation and facilities:
Nice hotel with very good standard. Newly renovated. Will probably come back. Had two negative experiences with the hotel. One of the guards took a photo of our blond teenager daugther. As we complained at the hotel, suddendly nobody spoke english, not even the manager who was called over the phone after me insisting. As we checked out and payed all cost occouring during stay and wanted to pay with VISA, an fee of 3% was added. This was not stated anywhere but just added to the payment.

Reservation service:
We visited 5 hotels during our two weeks in Thailand. Everything worked out very well, except for the last transfer fromm Ao Nang to Krabi airport which allmost made us missing the flight back to Europe. Only after many phone calls a pikup finally arrived.

Date: 13th January, 2008
Written by: Pär Malmhagen

Railay Village Resort

Accommodation and facilities:
Railay Bay Resort is the most awesome place to stay on West Railay. The beach is unbelievable. The resort food is tasty, great and cheap. The 2 pool areas are super. Resort massages cheap by international standards but expensive relative to other opportunities on the island - nonetheless very good experience. We stayed in a Garden Cottage, with own Jacuzzi etc. Very spacious and clean rooms. Highly recommend this resort - would definitely stay there again.

Reservation service:
Very smooth process

Date: 8th January, 2008
Written by: D. Ginsberg

Railay Village Resort

Accommodation and facilities:
The upper room was excellent. The view from the upper room balcony was good as well. However, the safe in the room presented a little problem but was eventually sorted out. The swimming pool was good too with good length and depth. The room service can be more prompt though, especially in changing fresh bath and beach towels. For the hotel restaurant, the food has a large variety with reasonable price, it also presents a fantastic view of the beach and the setting of sun at around 6.30pm. Quality of food is alright for non-picky eaters. The complementary breakfast buffet have little to choose from and can be better provide more choices. The waitering staff are friendly but they can improve with more detailed guidance in waitering skills as well as faster food deliveries. The more popular Prahnang beach is easily accessible from the hotel with a 15mins leisurely walk to the other side of a tall hill. Booking of water activities is very prompt and the service from the activity desk is good and friendly. However, the hotel front desk staff have very basic command of English and can improve tremendously if given more English lessons to complement their warm friendly personalities and excellent hospitality. The transportation services to & fro Krabi Airport was very efficient. Overall, I give the hotel 8/10 rating.

Reservation service:
Very good. Keep it up.

Date: 28th December, 2007
Written by: Alfred Tang

Railay Village Resort

Accommodation and facilities:
The hotel room and pool was lovely. It is not possible to have cocktails by the pool, although there are bars nearby. The hotel service is a bit hit and miss, sometimes very good, and sometimes less than average. Having said that if I was going back to Krabi I would consider staying there again as the rooms are a good size.

Reservation service:
Good.

Date: 21st December, 2007
Written by: Jacqueline Page

Railay Village Resort

Accommodation and facilities:
Excellant hotel brand new. Beautiful large room and 2 pools all very clean. Good food at good prices with a huge menu and evening bbq. A busy beach but so quiet by the pools. Only down side was the smelly drains from other hotels and a mix up with our transfer at the end, they sorted it out eventually. i would stay here again.

Reservation service:
No problems, very well looked after and I will use siameservices again. All clear and concise paper work.

Date: 7th December, 2007
Written by: Gill Benbow