Pakchong Landmark Hotel

Pakchong Landmark Hotel

Accommodation and facilities:
At first appearance this looked to be a very nice hotel, However I very quickly discovered it was anything but nice. When booking the hotel the listing said there was a nice restaurant and an internet cafe located within the hotel which was some of the primary reasons I chose this hotel. After checking in I was taken to my room by the bell boy and although it was mid morning there were no windows to let the light in and no lights on to see where you were going. We walked a considerable way up the hall in the dark only to find the door to the room wide open and dirty dishes on the desk and the beds unmade and bath towels on the floor. I was quickly moved to a new room on the same floor, while waiting to get in the room I notice the door to the fire hose is open and the hose is going up the staits to the next floor. I get into the room and quickly find several serious issues, There is wires coming out of the ceiling in the shower, the eletrical outlet by the sink is pushed into the wall and bare wires are exposed, the electrical outlet behind the TV is just like the one in the bathroom. So I decide I will go to the restaurant for lunch. I get to the lobby and learn the restaurant is closed for remodeling and I can see all the equipment is outside on the pool deck in the rain. There is a 3 or 4 meter scaffolding in front of the restaurant doors. I think ok this is not a problem there is the Internet cafe, Wrong.... the cafe is also closed for remodeling. So the primary reasons I chose this hotel are not operational. Then I ask for a taxi to take me to town so I can get some food and I am told by the desk clerk they dont have a number for any taxi but I can just go out to the road and wait for one to go by and flag it down. I go back to my room and have a though the hotel must have room service even if they have to send out for it, so I try to call the front desk. The phone doesn't work. So I go down to the desk with the menu and tell them I want a cheese burger and a chef salad. I return to my room and after waiting almost an hour I go back to the front desk and ask if there is a problem? I am told then they dont have any beef or cheese. I then tell them I will take the chef salad minus the cheese and a club sandwich... after almost an hour the food arives. I get a ceasar salad and a fried egg sandwich with lettuce and tomato and I was charged 295 baht for it. I went down to the desk and asked if ther was an internet cafe in town and no one knew if there was or not. I then asked if there was any access to the internet I could use and I was led to one of the hotel office computers where i promptly booked another hotel and then left that hotel the next moring. This hotel has the potential to be a top rate hotel but as it stands now it should be romoved from the list.

Reservation service:
I made the reservation on the 17th of May and checked in on the 18th and checked out the 19th at 7:00am I called SiameServices.com to explain the depplorable conditions of the hotel and asked about a partial refund. I was told they have a strick policy of no refunds if at least 14 days notice is not given and there were no exceptions to this policy. I think in a case such as this there must be some exception considering the issuies. For this situation I have to fault SiameServices.com policies.

Date: 21st June, 2011
Written by: Robert Scott Hinrichs

Pakchong Landmark Hotel

Accommodation and facilities:
The service at the reception counter was bad, not polite, he was not informed about my booking. He did not speak with me, although I speak Thai. Breakfast: very simple, bad service.

Reservation service:
The booking system was good.

Date: 19th March, 2011
Written by: Martina Baues

Pakchong Landmark Hotel

Accommodation and facilities:
The room was clean, quiet, and comfortable. Reservation included the breakfast buffet which offered both Thai and Western menus. Had a traditional Thai dinner with sister-in-laws and their husbands that was outstanding. Staff was helpful and friendly. Parking security was very helpful in finding me transport to my old army camp at NongTakoo. I had a great stay. I'll be back. Needs a fitness center or weight room.

Reservation service:
Booking online was smooth as Thai silk!

Date: 20th February, 2011
Written by: John Dougan

Pakchong Landmark Hotel

Accommodation and facilities:
im not going back to the hotel again it so dirty and very old hotel breakfast is ok and when i check out i have to lisent to the staff fighting that is scary all my family

Reservation service:
good

Date: 4th February, 2011
Written by: Khun Wanchalerm Kitjumroon

Pakchong Landmark Hotel

Accommodation and facilities:
Promotes itself as 4 star -should be 2 star and the rate adjusted accordingly. Landmark is a recognized brand that this facility is trying to associate with but there is no connection.

Reservation service:
booked on internet

Date: 3rd March, 2010
Written by: Carsten Hallas

Pakchong Landmark Hotel

Accommodation and facilities:
Correct for 1000 bahts, even if the shower was not fixed to the wall and the hose too short. Careful with young children, the windows are very low and open wide. Nice restaurant next door.

Reservation service:
twin beds request should be answered by agent, not at arrival. The hotel should answer you in time. (The request was granted, so ok.)

Date: 11th January, 2010
Written by:

Pakchong Landmark Hotel

Accommodation and facilities:
Saying this tired hotel sucks would be too nice. I've lived in Thailand for almost 30 years and traveled all over the country and this is about the worst place I've ever stayed. Old, dirty, and loud with next to no service. They charge for Wi-Fi and while the connection cuts out every few minutes, the timer figuring your cost does not. While a 3-year-old can sleep in his parents bed for free, they charged full rate for the miserable breakfast buffet which for the child consisted of one bite of burnt toast and jam. Bathtub leaked from improper or old sealant so the bathroom was quickly flooded and toilet ran all the time. No other rooms available though the parking lot was virtually empty. Would recommend staying either in Korat or one of the resorts near Khao Yai rather than this place.

Reservation service:
No problems whatsoever. Quick and easy.

Date: 15th May, 2009
Written by: William David Hanks

Pakchong Landmark Hotel

Accommodation and facilities:
Enjoyed our stay with you. We came from the Northeast so it was a nice visit and went to Chok Chai Farms too! Our girls enjoyed the pool! A helpful hint would be to encourage your restaurant staff/cooks to be more careful with taking orders. Our breakfast was totally mixed up and overheard other customers saying the same thing. Other than that our stay was great!! Thanks so much!

Reservation service:
Booking service was great but we did not need the second room and wanted to call the day before to cancel it but our reservations said no refund.

Date: 24th April, 2009
Written by: Richard K. England

Pakchong Landmark Hotel

Accommodation and facilities:
Good location and easy to find, a couple of minutes from center of town. This hotel has seen better days, the pool was in disrepair and looked like it had not been used for a couple of years. the restaurant doubles as karaoke bar, service was poor and the paintwork carpets etc don't look like they have been maintained for years. its a shame because the rooms are spacious and clean. I would not stay there again

Reservation service:
Booking service was fine and there was no problems with the reservation

Date: 25th February, 2007
Written by: Peter Gridneff

Pakchong Landmark Hotel

Accommodation and facilities:
Very poor place. Worn out. Poor breakfast. Weak service and not very clean. Can not recommend it to western tourists.

Reservation service:
No problem

Date: 8th February, 2007
Written by: Leo Huebner